Falling ‘Behind’ In Spelling

| Working | April 14, 2017

I am a receptionist at a medical centre and a patient has called in to book an appointment. I have asked them to spell out their long, foreign-sounding surname so I can find them in the system. Unfortunately, the call quality is very poor and the patient is not using phonetic spelling, so I just type whatever letter I think I hear, intending to correct it afterwards.

Partway through, I glance up at my computer screen to find that I have typed “FATBUTTS”.

It takes me everything I have to not burst out laughing over the phone, even muting my microphone briefly while composing myself. I ended up looking the patient up by birth date.

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