Fake Names Get Fake Service

, , , , , | Right | November 28, 2018

(I work at a self-service photo lab. You enter your memory card into a computer, select your photos, and enter your name. It prints off a slip, you pay, and you come back later to collect your photos. Every single time, we remind customers to hold onto the receipt with the slip, as it not only proves you paid for your photos, but has your name and order number on it, so we know what photos are yours.)

Customer: “I’m just here to pick up my photos.”

Me: “Sure, no problem; can I get the receipt?”

Customer: “Sorry, mate, I lost it.”

Me: “That’s okay; it happens. What name were they under?”

Customer: *gives his name*

Me: *looks for photos* “I can’t find any order by that name. Did you order them today?”

Customer: “Yeah, I did it like twenty minutes ago.”

Me: “Okay, cool. Let me just look again.”

Customer: “Okay.”

Me: “I still can’t find any photos under that name. Are you sure that’s the name that you ordered them under?”

Customer: *gives me a condescending look* “Mate, I’m pretty sure I know my own name.”

Me: “Fair enough. Let me look again to be sure.”

(I look for the photos again.)

Me: “There is definitely nothing under that name. Are you sure that you printed and paid for them here?”

Customer: “100% sure.”

Me: “There definitely isn’t anything under here with that name.”

(I go through all the orders and show the customer the first photo of each order to see if he recognises his order. We aren’t really meant to do this, but it’s the only way I can think of to ID his order. After about thirty orders:)

Customer: “Yep, that’s one of mine. The next photo should be of a boat.”

(The next photo is indeed of a boat, so I’m confident this is his order.)

Me: “These photos are under the name of [Completely Different Name].”

Customer: “Oh, yeah, that’s right; I used a fake name. Sorry about that.”

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