Fake-Managed That Well

I’m putting up new sale signs around the store. I’ve taken my apron off but kept my name tag on, as it lets me get done faster. As I’m also wearing my radio and plain black shirt, I look like a manager. A customer drags a coworker over.

Customer: “You! Manager!”

Me: “Sorry, I’m not—”

Customer: “I need to complain about this girl!”

Me: “Ma’am, I—”

Customer: “I was told last week you could hold my things for me! And I came in today and you didn’t have them! This girl lied and said you only hold things until the next business day!”

Me: “Ma’am—”

Customer: “Why would she lie to me?! I was told you could hold it for a week!”

At this point, I’ve given up on trying to tell her I wasn’t a manager.

Me: “Our hold policy is only until the end of the next business day. The only way to hold things for a week is to either do an online order or transfer to another store. If someone did tell you they could hold something that long, they were not informed of our policy.”

Customer: “FINE!”

She storms off. My coworker shakes her head.

Coworker: “Some people. At least [Actual Manager On Duty] didn’t have to deal with it.”