Failing To Get A Good Deal As They Only Trade In Insults

, , , , , | Right | November 29, 2018

(I work in a retro and modern video games store that sells used consoles and games. Per policy, we don’t typically give cash refunds unless the item is faulty and we can’t get it fixed, but only within two weeks of purchase. Alternately, if it still works, it can be traded in for in-store credit. This information is printed on the receipt.)

Customer: “I’d like to return this game, please.” *slams down game case*

Me: *picking up the case* “Okay, what’s the issue with it?”

Customer: “I changed my mind.”

Me: “Well, we don’t give cash refunds for items due to changing your mind, but I can offer you an in-store credit of [amount], if you have your receipt.” *about to open the case to check the disc*

Customer: “No, I want a refund; it doesn’t work!” *slides a crumpled receipt towards me*

(I realise I’m dealing with a difficult customer.)

Me: *I pick up the receipt and notice it is for a sale about six months ago* “I’m sorry, but I’m afraid I can’t offer you a refund or credit, because you bought it six months ago.”

(I start to close up the case and hand it back to her, explaining that if she wants, she can sell it to us for a reduced amount of either cash or credit, if it works, but that we cannot accept a refund.)

Customer: *suddenly screaming* “NO, IT DOESN’T WORK! I WANT A REFUND NOW. IF YOU DON’T, I’LL CALL THE POLICE ON YOU!”

(My assistant manager steps in at this point, as he can see I’m getting stressed out.)

Assistant Manager: “Do you know what the police will do when they get here? Nothing.”

Customer: *still yelling* “YOU’RE NOTHING!”

(She snatched the case and receipt from my hands, only to chuck them towards my face and leave. It took a few minutes, but eventually we both found it funny that she thought the police would do anything about it, and she left the game behind, anyway, so she got nothing out of it!)

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