Failing The First Test

, , , , , | | Right | July 4, 2019

(A customer walks up to the counter.)

Me: “Hello, what can I do for you today?”

Customer: “I’d like to sell this phone for cash.”

Me: “Okay. Let’s get you the price and then book it in to be tested.”

(Moments pass during said process.)

Me: “All right, I just need to get a time from my tester, and then you can come back to pick this up in a little while. I just need you to sign this consent form…”

(The customer signs it and then waits.)

Me: “Is there anything else I can help you with? You’re free to go now.”

Customer: “Yes, I’m waiting for my money.”

Me: “We can only give you that after your phone passes all of the tests.”

Customer: “But it works. Can I not just have the money now, and I’ll come and sign the agreement later?”

Me: “But we don’t know that your phone does everything that it’s supposed to.”

Customer: “It does, though. Why would I lie?”

Me: “…”

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