Failed With Flying Colors
(Our jewellery cabinet is sorted into a colour display with each shelf being solely dedicated to one colour. A customer beckons me over.)
Customer: “Excuse me, I’d like to look at the turquoise jewellery please.”
Me: “Of course, which ones would you like to see?”
Customer: *pointing at the turquoise shelf* “The turquoise ones.”
Me: “Which ones in particular?”
Customer: *pointing again* “The turquoise jewellery.”
Me: “Ma’am, all of the jewellery on that shelf is turquoise. I’m finding it hard to see which one in particular you’re looking at. Would you be able to describe it for me?”
Customer: “Oh, of course they are!”
(She bends towards the shelf, squints at it, and jabs the glass with her finger.)
Customer: “The turquoise one!”
Me: “…”
(Ten minutes later we figured it out.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
