Failed On The First Rung

(I’m working at a known computer games chain, and one day I get this call:)

Caller: “Hi, it’s me.”

Me: *not recognising the voice* “Hello? I’m not sure I kn—”

Caller: “Look, I bought a game from you yesterday and now I need help.”

Me: “Okay, what game wa—”

Caller: “The one you sold me. You know. Yesterday. I’m stuck now at the ladder. How do I get up?”

Me: “Ehm, I sell lots of games everyd—”

Caller: “Look, it’s just the ladder!”

Me: “I’m sure there are online guides. If not, we sell hint books for mos—”

Caller: “God, are you slow?! I don’t want a hint book, and I don’t have time checking things up online! Just tell me how to get up the d*** ladder!”

Me: “I’m sorry; I don’t even know what game you are playing, and—”

Caller: “How hard can it be! You sold me this game! Just tell me!”

Me: “Sir, I’m sorry but I don’t play every game there is and I wasn’t even here yesterday, but it’s—”

Caller: “Never mind!” *click*