Failed The Name Game, Part 2

(I work at an insurance agency in Colorado. There are only a few other people in my office, none of which are named Steve.)

Me: “Good afternoon, [Insurance Company]. This is [My Name]. How may I help you?”

Customer: “STEVE?!”

Me: “No, this is [My Name]. Can I help you with something?”

Customer: “Where is Steve?”

Me: “I don’t believe a Steve works here. Can I help you?”

Customer: “I just talked to Steve. I know there is a Steve there.”

(At this point I realize that it was the customer I just got off the phone with two minutes ago.)

Me: “Oh, yes! Let me go get Steve for you…” *I deepen my voice a little* “Hello, this is Steve.”

Customer: “Oh, hi, Steve! Can you tell [My Name] to just transfer my calls to you from now on? I don’t want to talk to him. He doesn’t sound like he knows what he is doing.”

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Failed The Name Game