Factoring In The Factory

(I’m a cashier and a customer comes in one day wanting to return a pair of earbuds, so I begin processing the return.)

Customer: “You guys need to learn how to make your electronics work better when you put them together in the back.”

Me: “Sir, we don’t manufacture any products in the back room. Everything is shipped to us.”

Customer: “What do you mean you don’t make anything here? I thought all stores did that!”