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11 Times Customers Were NOT Always Right

Extras | June 22, 2021

From the NAR achives: Here are classic 11 stories where customers were NOT always right!

1. The customer who learned the hard way what happens when you refuse to pay:

I’m a female on-call locksmith. It is 3:00 am, in -16-degree weather. I go to the car that the person has been locked out of. I make them sign the paperwork, and I pop the lock in under five minutes.

Customer: “Wait! Why should I pay $150 for something that only took you two seconds?!”

Me: “Because you couldn’t do it yourself.”

Customer: “You b****! I’m not paying this! I’m going to dispute the charges!”

Me: “Well, in that case…”

I take the keys and throw them back into the car, lock the door, and slam it shut.

Me: “Have a good night.”

Customer: “You can’t do that!”

Me: “You just said you were going to reverse the charges, so I’m reversing the job.”

I got chewed out so hard for that, but it was worth it.



12 Of The Most Awful Parent Customers You’ve Ever Seen

Extras | June 15, 2021

From the NARchives: Here are 12 stories about bad customers who are also bad parents!

1. The parent with an alarming lack of concern for her lost child:

A little girl walks up to me and my coworker. She is crying.

Me: “Oh, honey. What’s wrong?”

Girl: “I can’t find my mom.”

Me: “Well, I can page over the speaker for her. What’s her name?”

She gives me the name. My coworker gets a description of her mother as I page. When it’s a lost child, all we say is ‘We have something of yours’ for safety reasons. This is to make sure the child does go with their actual parent.

Girl: “I think she left.”

Coworker: “No, she didn’t. She’s probably looking for you.”

Girl: “She said she was going to leave me if I didn’t keep up.”

Me: “She didn’t mean it. Don’t worry, she’ll be here.”

We get the girl to talk about her school and dog to keep her mind off how scared she is. It is the longest we have waited for a parent to come. Her mother finally gets there, and stops as soon as she sees her daughter.

Mother: “Oh, you! I thought I lost my credit card. Well, come on already! You’ve slowed me down enough.”

The girl quietly walks over to her mother.

Mother: *to me* “Next time, just say it’s my daughter so I know not to rush!”



5 Times Employees Had To Deal With Ridiculous Customers

Extras | June 8, 2021

From the NARchives: Employees are used to dealing with unbelievable demands, but these 5 situations with ridiculous customers really raise the bar!

1. First, there was the strange resort guest who had a bad feeling about Jedis:

I’m the resort coordinator and often deal with claims from guests who have had an incident.

Me: “Thank you for calling [Resort]. How may I help you today?”

Guest: *already irate* “You can help me by filing a claim for me! I slipped and fell on your property during my vacation and I deserve compensation.”

Me: “I’m so very sorry that happened to you. Can you please provide me with your name and the dates of your stay so I can pull the incident report?”

She gives me the information.

Me: “It seems that your stay with us occurred almost three years ago. The report says you didn’t want to file a claim at the time. May I ask why you’re just now contacting us?”

Guest: “You should know! You’re the one that hired that voodoo man!”

Me: “I’m sorry?”

Guest: “The security guard! The security guard who helped me up! He wiped my memory and his spell just wore off!”

Me: “He wiped your memory?”

Guest: “That’s what I just said, you idiot! Wiped it clean so I wouldn’t sue you people!”

Me: “He wiped your memory? Like a Jedi?”

Guest: “Yes! A Jedi! Now you understand why I have to deal with this now! That voodoo man is evil!”



15 People Tell Us What They’d Do If They Saw An Able-Bodied Person Parking In A Disabled Parking Space

Extras | June 1, 2021

How would you deal with an able-bodied person parking in a disabled-parking space?

We asked our readers, and here’s what they told us! Note: names have been pixelated for privacy.

1) Just mind your damn business, because many disabilities are invisible:


2) Besides, you have no idea what that person is going through:


3) Also, you can’t determine disabilities simply based on appearance:


4) Get the cops involved:


5) This reader has an invisible disability, and has strong feelings about the matter:


6) Because it’s not your place to judge:


7) Because it would be easy to assume incorrectly about her mom:


8) … as it would be to make assumptions about this person, who has one lung:


9) However, maybe you should call them out if they don’t have tags:


10) Absolutely nothing if they have a disability tag or plate:


11) Again, nothing if they have a decal, but if not, call parking enforcement:


12) For this person, the fire lane parkers deserve more scrutiny:


13) However, even if they’re disabled, they shouldn’t park IN the loading and unloading zone:


14) Question why they don’t have a badge:


15) Lastly, if they really deserve it, call parking enforcement, and then sit back and enjoy the show:


If you saw an apparently able-bodied person park in a disabled-parking space, what would you do? Leave a comment and let us know!

17 Times Retail Workers Had The Perfect Comeback For Terrible Customers

Extras | May 25, 2021

From the NARchives: Is the customer is always right? Not for these employees who finally said what we’ve ALWAYS wanted to say to rude customers:

1. We begin with this bank employee who REALLY knows how to shut down a**holes:

Me: “Thank you for calling the bank. How can I help you?”

Customer: “I want to know why I received a late fee on my statement?”

Me: “Let me check for you… I do apologize, sir. Your payment was received fifteen days after the due date, which caused the fee.”

Customer: “I see. Can you remove it?”

Me: “Unfortunately, no.”

Customer: “What do you mean you won’t remove the f****** fee?! I always pay on time! What, are you stupid? Your god-d*** mother not educate you? You can take this god-d*** mother-f****** Visa card and shove it up your god-d*** mother-fu***** a**!”

Me: “Sorry, sir. My a** only accepts American Express.” *click*