Extension Number Two
(I don’t think this actually was a prank call, but I wish it was. I answer the phone at the library and it’s a regular customer with a history for over sharing with staff…)
Me: “Hi, this is [Library]. How can I help you?”
Customer: “Hi, yes, I need more time with my library books.”
Me: *bringing up her account* “Okay, well, it looks like you’ve already had a couple of extensions…”
Customer: “You don’t understand! I can’t leave the house! I have explosive diarrhea! I can’t leave the toilet! I’m on the cordless!”
(I, noticing that every single book she has checked out are for weird diet fads like the ‘strawberry diet,’ figured her story seemed to check out, and extended her materials before I had to talk to her on the toilet anymore.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.