Explaining It Eurover And Over

| Portugal | Working | March 30, 2017

(I have just moved from Portugal to Sweden and want to transfer some money from my Portuguese bank account to my new Swedish bank account. I go to the Portuguese online bank but can not make the transfer as it is not recognizing the Swedish currency. (Portugal uses Euro and Sweden uses Swedish Kronor). So I call the bank’s online customer service:)

Me: “Hi. I wanted to transfer money from Portugal to Sweden but the website is not allowing me as the information for Swedish currency is not showing.”

Representative: “Oh. That is because Sweden uses Euro.”

Me: “No. Sweden belongs to European Union but has never adopted the Euro. It uses Swedish Kronor.”

Representative: “No! Sweden is part of Europe so it uses Euro.”

(This goes back and forth until I get annoyed enough.)

Me: “Miss, I’m sorry but I’m living in Sweden. I think I know what currency is being used. Trust me it is not Euro. It is Swedish Kronor!”

Representative: “Oh. Just use Euro anyway.” *hangs up*

(In the end, they charged me 75€ for the call and I had to ask my parents in Portugal to go to the bank agency and take care of it. And yes, they also complained about the customer service representative.)

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