Explain It To Them Like They’re A Baby
(I work for a small, family-run bookstore. One day I’m working in the store alone when a very elderly lady comes in. I offer to help her and she tells me she’s shopping for a present for a baby. I lead her to the children’s section and leave her to have a look around.)
Customer: *after looking at several books* “What’s the idea with these bits in books?”
Me: “Oh, those are our touch and feel books! They have fur and other textured things in there for children to touch.”
Customer: “Why?”
Me: “Uh… it’s interactive. For babies that can’t read yet.”
Customer: *clearly very confused* “So… They touch it, do they?”
Me: “Yes…”
Customer: “So, babies can’t read?”
Me: “Not normally, no.”
(The customer looked bemused and shuffled out of the shop muttering to herself. I had no idea the concept of touch-and-feel books could be so confusing!)
Question of the Week
Have you ever served a bad customer who got what they deserved?
