Expects You To Be A Non-Profit Prophet

(I work as a customer service representative for a small start-up company that produces a product that is aimed towards the education community. We are communicating over customer help chat.)

Me: “Good afternoon; can I help you?”

Customer: “I work for a non-profit and was wondering what discount I could get?”

Me: “Certainly, we would just need to verify that you are in fact a legitimate non-profit and we have a few forms.”

Customer: “Yeah, okay, but we can get it for free, right?”

Me: “Depending on what you do, we have several different options.”

Customer: “Oh, my god. You aren’t answering my question quick enough. No, you won’t even get my business. You should work on how you talk to your customers and how you get to the point!” *customer disconnects*

Me: “Seriously?”

(I was going to happily give them a discount until that…)