Expects Everything But The Kitchen Sink

, , , , , | Right | December 15, 2017

(A customer custom-orders a large amount — over $1000 worth — of solid brass hardware for kitchen cupboards from one of our vendor’s catalogues. A week later, she returns it and custom-orders another large amount of kitchen hardware. This, too, she returns a week later. She tries to place a third custom order.)

Me: “I should let you know in advance, ma’am, that we are no longer allowed to return special orders placed from here on out.” *I point to the policy which is on the counter*

Customer: “Why not?”

Me: “Our vendors will not accept returns on opened items.” *I gesture to a box with her two previous returns in it* “We are stuck with merchandise that’s difficult to move, and it’s a major financial burden on a store our size. Why don’t we order one pull for you to see and decide if you like it?”

Customer: “I won’t know if I like the look until I’ve had them all installed in my kitchen for a few days! This is unbelievable! This is why small businesses are going out of business. No customer service!”

(At this point, she hurls one of the cabinet knobs at me, knocking down a display.)

Me: “Actually, ma’am, we are only going out of business because we deal with unreasonable expectations from customers. You have five seconds to get out of the shop before I call police.”

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