Expecting You To Pick Something Out Of The Blue, Part 2
(I’m the clueless customer in this story. My regular mechanic sends me to this auto shop to get new tires in order for my car to pass inspection.)
Me: “Hi, I need four new tires for my car.”
Employee: “Great! What kind of car do you have?”
Me: “It’s a 2007 Toyota RAV4.”
Employee: “Is it the sports model?”
Me: “Um, I don’t know.”
Employee: “What kind of engine does it have?”
Me: “I have no idea.”
Employee: “Well, is it a—” *starts naming types of engines*
Me: “It’s blue.”
(A mechanic behind him burst out laughing and offered to go check my car for the information they needed. I apologized for being clueless about my own car but he said not to worry, he really needed a good laugh that day.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?
