Expecting Special Service

I manage the overnight shift at a fast food place. At some point, we close the computer system and then reopen it. This controls the prices, specials, and menu boards. We do not know until we reopen that prices and specials have changed.

Every once in a while, the price in the register will not match what is on the menu boards.

One morning, a customer requests a recently discontinued promotion.

Me: “That item is no longer available.”

Customer: “It’s on your menu board; all I want is what’s on your board.”

All during the discussion, he cursed at us for how “rude” we were. I fixed the order to reflect the cost of the old special and told him the cost.

I then went to look at the board and found that the old special was no longer on the board. Apparently, he saw me going outside and drove off very quickly. If he had quit talking and paid, he would have gotten his desired special at the old rate.