Exercising Your Right To A Refund
(I want to cancel my gym membership. I’m on the phone with the manager.)
Me: “How do I go about canceling my membership.”
Manager: “…You just tell me.”
Me: “Okay. So that’s all?”
Manager: “Yes.”
(I thank him and hang up. I don’t think anything suspicious because I’ve cancelled memberships on the phone before. When I look at my credit card statement, I see that money is STILL being taken out. I call them again and explain.)
Me: “Hello, I have already cancelled my membership, and money is still being taken out.”
Manager: “You have to do that in person.”
Me: “But the manager who I spoke with said it was done!”
Manager: “I didn’t talk to you. His name?”
Me: “He didn’t give his name. He just said that he was the manager.”
Manager: “Well, I didn’t talk to you. I NEED a name, so I can fire him!”
(He refused to refund my money, but did cancel my membership. I called my credit card company to report it. They were helpful in getting my refund. I now belong to a different gym that doesn’t play games!)
