Exchanges At This Rate Will Get You Nowhere
Customer: “I need to pay this bill and the bank said I had to come to the post office.”
Me: “Okay, that will be $625.80.”
Customer: “No, it’s $500.”
Me: “No, it’s $500 US. In Australian dollars, that’s $625.80.”
Customer: “No, it says right there it’s $500. You are just discriminating against my daughter!”
Me: “Um…”
Customer: “How else can you justify a $125 fee?”
Me: “Our fee is $8; the Australian dollar is only around .8 of the American dollar.”
Customer: “So what you are saying is, I would be better off paying a thousand dollars?”
(This continues for some minutes until an old lady in line behind the customer speaks up.)
Old Lady: “I’m going to have to go to another post office. This will never get resolved. This woman is just too stupid to live!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
