Excessive Demands Are Flowering

, , | Right | January 16, 2019

(I work in a floral shop. It is prom season, and the store is filled with teenagers and their families picking up their corsages and boutonnieres for the dance. Due to the many stacks in the coolers, they are not allowed to reach in and grab one. We will get their items for them and take them to the register ourselves for them to pay.)

Me: “Okay, that will be [price].”

Customer: “Oh, I didn’t bring money; I just came to pick it up.”

Me: “I’m sorry, it has not been paid for yet, so I will need payment before you leave the store with it.”

Customer: “No, it’s for my niece. I’m just getting it for her.”

Me: “I understand. However, it is store policy that orders must be paid for before they are picked up.”

Customer: “This is ridiculous! You’re not going to give it to me?! I own a business right down the road! I can come back with the money later.”

Me: “I cannot let you take a product before it is paid for. It’s store policy, especially during such a busy time. If you are going to have to come back with the money later, it’s no trouble for us to hold it for you in our cooler.”

(She left the store ranting about how I would not let her take the flowers without paying for them and how she’d never do business with us again. Her niece came in a bit later and paid for them with no trouble. After that lady’s outburst, I avoided her business until she ended up having to close it down the following year.)

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