Excel-ing At Giving Advice

I work for the county office that coordinates residential waste collection.

Me: “Thank you for calling [County] Waste Collection. This is [My Name]; how can I help you?”

Customer: “Do you do yard and word sweep?”

Me: “I’m sorry?”

Customer: “Do you do tables?”

Me: “Are you asking if we pick up yard waste and tables?”

Customer: “No, tables!”

Me: “Like, a dining room table?”

Customer: “No! On the computer! What do you do to make tables?”

Me: *So confused* “Ma’am, are you calling for tech support?”

Customer: “Yes!”

Me: “Ma’am, this is the office of waste collection, not tech support.”

Customer: “Well, this is the first number I could find!”

I am speechless.

Customer: “So, do you know?”

Me: “Uh… you could try Word or Excel.”

Customer: “What?”

Me: “You could try Microsoft Word or Microsoft Excel?”

Customer: “What was that word? Excel?”

Me: “Yes.”

Customer: “What do they do?”

Me: “Uh, Word makes simple tables, but if you need a more detailed spreadsheet, you want to use Excel.”

Customer: “Oh, okay! Thank you!” *Hangs up*

Me: “Did that seriously just happen?”