Everyone’s Password Is Rosebud
(I call my credit card company to activate my new card. While I am on hold I am on my laptop setting up online access for the account. I happen to be at the “Security Questions.” I notice the questions are kind of “fuzzy.” Instead of, “What is your mother’s maiden name?” there are questions like, “What brand of shampoo do you use?” The customer service representative comes on the line.)
Me: “Could you tell your management that their security questions are too vague?”
Customer Service Representative: “What do you mean?”
Me: “For example, one of the questions is, ‘What is your favorite movie?’ That answer can change based on my mood or even what movie I’ve seen recently.”
Customer Service Representative: “You will always be able to log in and change your answers.”
Me: “I can see it now: ‘Wow, that was a great movie! I can’t wait to go home and change my banking password!’”
Customer Service Representative: *chuckles*
Question of the Week
Have you ever served a bad customer who got what they deserved?
