Everyone’s A Lawyer Until You Present Them With The Law

, , , | Right | September 8, 2020

A customer calls to ask if she can return some makeup.

Customer: “I purchased it from your website and just want to change the colors out quickly.”

I confirm with my manager and say yes. When she gets here, her makeup is not, in fact, from our website at all! She then changes her story at least three times over the course of an hour-long scream fest.

Some of the best arguments are…

Customer: “I recorded the phone conversation, so you are going to eat this cost as a company or as employees themselves.”

Customer: “[Company] customer support said I could just return it to you because you sell the same makeup.” 

And my personal favorite…

Customer: “My husband is a cop! If two people agree to the same thing, you have to honor it!”

She demanded to talk to our manager, then our manager’s manager, and then the owner of the company. My manager let her talk to one of the managers above her on the phone to try and appease her. This only succeeded in angering EVERYONE else shopping in the store as she proceeded to scream into the phone for fifteen minutes at the top of her lungs about how she was wronged.

By this point, I was getting curious about the package she brought in. Not only was the name on the package not hers, but the “thirty miles” she claimed she had to drive to get to our store was incorrect, as well. The address on the package was practically down the street!

She somehow got wind of the fact that we’d called the cops and suddenly became the most understanding and peaceful customer ever.

She left a few minutes later. Unfortunately, we noticed too late that her silent friend with the big purse had been secreting away product during the whole temper tantrum.

Consider it the price of getting her out of our store!

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