Every Tile On File

, , , , | Right | June 5, 2020

I work in a tile and flooring store.

Me: “[Store], this is [My Name]; how may I help you?”

Customer: “Hi. I need to know what kind of gray tile you guys have?”

Me: “Uh… sir, we’ve got a pretty big selection; could you narrow that down? Is there a specific type or size you want?”

Customer: “Yeah, I’d like some gray tile.”

Me: “Sir, that’s a bit broad for me to be able to help you over the phone.”

The customer is silent.

Me: “It might be easier if you go online and look at our stock there and get an idea of what you like, and then you can call me back and I can tell you if we have it or not.”

Customer: “No, I’m in the car on my way over. Just tell me about your gray tile.”

Me: “Sir, we have far too big a selection for me to tell you about it over the phone.”

Customer: *Pause* “Get a manager on the phone now. I don’t understand why you’re being so uncooperative.”

I screamed internally. We literally stock about 1200 types of tile at any given time, hence my reluctance to begin consulting on gray tiles willy-nilly.

1 Thumbs