Every Racist Bone In His Body
(I am a manager at a particular restaurant with very high after-church trade. A well dressed fella enters, making it known to all that he’s the pastor of a local church. After sitting down, having a drink, and ordering a meal; he calls me over.)
Customer: ‘Go tell one of those [awful racist slur] to dig in the bin for bones for my dog.”
Me: *shocked* “Excuse me? One of those whats?”
Customer: *repeats racial slur and points at one of the waiters* “One of those things!”
Me: “Here we refer to people who deliver your food as waiters, not that. We don’t tolerate hate speech.”
Customer: “Well, just tell it to get me bones!”
Me: “Tell HER, and she has a name. You won’t like this but her job is not digging in dustbins and I neither can nor will I insist that she digs in bins. If you want bones, you’re welcome to get them yourself.”
Customer: “I’m a pastor and a customer! If I want a [racist slur] to dig in a bin for me, you damn well will make it happen.”
Me: “Sir, whatever you think of her is up to you. However, she is a human being, she WILL be treated with respect. I believe you might enjoy dining elsewhere. Please leave.”
Customer: “F*** you! You’re nothing but a [racist slur] lover. I’m reporting you.”
Me: “Be my guest. Goodbye.”
(Next day I got a call from head office. Turned out he did report me. Sadly for him, instead of a reprimand, they were well chuffed he got kicked out. The service agent he called also heard countless slurs used.)
Question of the Week
Have you ever served a bad customer who got what they deserved?