Every Beeping Time

| Right | August 4, 2017

(I handle insurance claims that can be done over the phone. When I’m on the phone with one customer and another line rings, I try to answer and let them know I’ll call them back so they don’t have to leave a message. The following exchange happens almost every time:)

Me: “Thank you for calling the claims department. This is [My Name]. I’m actually on the other line right now. If I can get your name, phone number, and claim number, I can give you a call back as soon as I’m done with this other call!

(Silence.)

Me: “Hello? Is anyone there?”

Caller: “Oh, I was waiting for a beep.”

(This has started to happen so much that I have to intentionally say things like “uh” or “um” or mumble/hiccup so they don’t think I’m a recording!)

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