Even Paranoid Racist Nutjobs Have Bad Days
(Note: The cell phone provider I work for does not have call centers outside of North America. They have some in Canada, but that is irrelevant to the following transaction.)
Me: “Thank you for calling [Company] Wireless. How can I help you?”
Customer: “I want a credit to my account.”
Me: “Well, I can certainly see what I can do for you, sir. What seems to be the issue?”
Customer: “Where am I calling currently?”
Me: “Customer service, sir…?”
Customer: “Where are you located?”
Me: “Lake Mary, Florida.”
Customer: “I want a credit because the last person I spoke to from your company was in India.”
Me: “Sir, we don’t have call centers in India. All our call centers are in North America.”
Customer: “Well, the person I just spoke with had a very heavy Middle Eastern accent and told me his name was Sam. Now, I know he was lying to me, so I want a credit applied to my bill!”
Me: “Sir, this is the United States of America. There are many people in this nation with varying accents. I cannot credit you for speaking to an American with an accent.”
Customer: “I want to talk to your supervisor!”
Me: “Sir, I would be more than happy to allow you to speak with my supervisor. His name is Muhammed… we call him ‘Moe’ for short. ”
Customer: *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
