Even Iron Man Can’t Get This Done

, , , , , | Right | March 8, 2018

(I work at a historic site. We have been a museum for over 50 years and the site itself is several hundred years old. It was originally a home and ironworks that produced materials from the early railroads. The ironworks itself burned down in the early 1900s. Sitting at the front desk, I receive this call.)

Me: “Good morning. This is [Museum]. How can I help you?”

Customer: “Hi. I have been looking at your website for a while and you seem to be what I need.”

Me: “Wonderful! Do you have questions about tours or programs?”

Customer: “No. I need some iron products created immediately, and I can pick them up from your ironworks early next week.”

Me: “Ma’am, we–”

(She interrupts me to describe these iron plates she needs, and each time I try to interject she gets louder and louder. Finally, after about seven minutes…)

Me: “Ma’am, we are a historic site. The ironworks itself burned down over 100 years ago.”

Customer: “So, the plates won’t be ready next week?”

Me: “They will not be ready ever.”

(Our website says, “historic site,” and, “museum,” all across the page.)

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