Even Clear Labelling Doesn’t Work

(I work in a call center for a clothing store. A customer calls and gives me a very long-winded description of how we made an error on her previous order and reshipped it and included a prepaid return label to send the error back. When her elderly husband went to the post office to return the item, he forgot the label, and instead of returning home to get the UPS label we sent and returning it to the correct shipping company, he just paid $20. Now she wants us to refund that.)

Me: “Yes, um, no. We did everything we could to alleviate the error but the prepaid label should have been used.”

(We negotiate lower rates with some carriers and don’t pay for stupidity.)