Et Voila!

I’m on the last stage of my training for this call centre, which involves me taking calls with my trainer listening in to make sure I’m doing it right. One reason I’ve been hired is that I’m bilingual in French and English, but the trainer on this call is not fluent in French. 

Trainer: “Okay, now I’m going to connect you to the network. Ready for your first call?”

Me: “Ready as I’ll ever be.”

The phone rings immediately. 

Me: “Thank you for calling [Employer], this is [My Name]. How can I help you today?”

Caller: *With a very thick Quebecois accent* “Sorry, I thought I call the French phone?”

I switch over to French, as I notice that my screen is telling me the call is coming from a part of Quebec notorious for the weirdness of its accent.

Me: “Oh, I’m so sorry. I didn’t notice that it was a French call. What can I do for you?”

The caller explains his issue, which I solve for him.

Me: “Is there anything else I can help you with today?”

Caller: “No, that’s great, thanks. Bye!”

I hang up and turn to my trainer.

Me: “How was that?”

Trainer: “Well, since I understood about a tenth of what you said and not a single word the caller said, I’m going to assume you did awesome.”

Me: “Yay!”

Trainer: “I am going to ask the manager to put you on English-only calls during our training shifts, though.”

Me: “Boo…”