Should Have Espresso’d It Clearer, Part 4

, , , , , | Right | March 25, 2018

(I work in a store where everything is the same price, unless we have a label on it for deals, so I answer a LOT of stupid questions. I also have to answer a lot of odd questions, but even those get repeated. This one is new. I’m currently serving at the tills.)

Me: “Hi, ma’am. Would you like a bag?”

Customer #1: “That tea over there says, ‘decafé.’ Does that mean it hasn’t got coffee in it?”

(Both [Customer #2] and I look confused.)

Me: “Ma’am, that says, ‘decaf.’ It means decaffeinated.”

Customer #1: “So, it hasn’t got coffee in it?”

Me: “Tea never has coffee in it. ‘Decaf’ means it hasn’t got caffeine in it.”

Customer #1: “What’s caffeine?”

(I don’t know the dictionary definition of caffeine; all I know is that it gives people a boost of energy and shouldn’t be consumed in large quantities when pregnant. So, I explain the best I can, but I can see she doesn’t understand. Still, my manager is always asking us to get customers to buy more.)

Customer #1: “So, it means it doesn’t have coffee in it?”

Me: “Yes, ma’am. Would you like a box?”

Customer #1: “Yes, I’ll just go get it.”

(Looking at the growing line, and as I’ve already seen how fast she walks — not very — I decide this is a bad idea.)

Me: “That’s okay, ma’am. I’ll get it.”

(I get the box and get [Customer #1] swiftly away before I turn to [Customer #2].)

Customer #2: “Well…”

Me: “Sorry about the wait. I’ve never had to explain what caffeine is before.”

Related:
Should Have Espresso’d It Clearer, Part 3
Should Have Espresso’d It Clearer, Part 2

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