Espresso Yourself Can Cause A Latte Problems
Me: “That’ll be [total]. Also, would you also like to make a donation to our water conservation fund?”
Customer: “Why?”
Me: “It helps to save habitats for animals and–”
Customer: “But why would we need to pay for that? Water doesn’t run out. I’ve left my faucets on all day and water came out the whole time! And besides, I only drink coffee, not water.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
