Espresso On Expresso

| Right | January 1, 2016

(I work for a coffee shop franchise where the goal is to get the customer their drive-thru order in one minute or less, from the time they order at the menu board to handing it out the window.)

Me: “Welcome, what can I get started for you?”

Customer: “Yeah, I just need this drink really fast… Can you just make me a really fast small iced mocha?”

Me: “I sure can. Would you like any extra shots of espresso? It only comes with one.”

Customer: “No, I just need it really fast… Oh, and can I get an extra shot?”

Me: *annoyed because she’s wasting her own time* “Sure thing. I’ll see you at the window.”

Customer: *now at the window* “How much is it?”

(I give her the total, which was something like $4.03. She begins to rummage around in her purse.)

Customer: “I’m sorry. How much was it?”

(I give her the total again.)

Customer: “Oh, okay.” *pulls out her cup-holder of change* “Um, how much was it?”

(I give her the total for the THIRD time.)

Customer: “Awesome!” *hands me $5*

Customer: *as I begin counting her change* “Could you please hurry? I just need my coffee really fast.”

(I am so done at this point. I hand her the drink, which has been sitting next to me for the last 45 seconds because I’ve been waiting on her.)

Customer: “Thanks!” *peels out driving away*

Me: “…Thanks for the tip?”

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