Espresso: Katy Perry Edition

| Atlanta, GA, USA | Right | January 11, 2017

(The beverage menu for the coffeehouse is extensive, about 75 pages. I’m taking an order from a trio of young looking kids.)

Me: “And for you, sir?”

Customer #1: “I’d like an iced espresso.”

Me: “Well, that’s not really an item. Is there anything else I could get you?”

Customer #1: “No, I want an iced espresso.”

Me: “We have lots of iced drinks and hot drinks, or if there was a specific way you wanted it prepared maybe that would help me serve you?”

Customer #1: “I don’t see why I can’t get an iced espresso.”

Me: *starting to lose my cool* “Well, I can bring you espresso and ice, but what you’re asking me to do is impossible.”

Customer #1: “What? How do you mean?”

Me: “You’re asking for both the hottest and coldest items on the menu. If I put ice in espresso, it’s going to melt and make you an Americano, which you said you don’t want. So because I cannot bend the laws of physics, I’m not going to bring you something you don’t want and set myself up for failure.”

Customer #1: *to [Customer #2]* “This is ridiculous.”

Customer #2: *gives me a sympathetic look, then urges [Customer #1] to order something else*

Me: *totally done with this as everyone else ordered and have told Customer #1 to stop being difficult* “I can bring you an actual Americano, or I could try bringing you ice and espresso so you can see for yourself, but I’m not bringing you an espresso with melting ice in it so you can tell me I’m wrong.”

(The customer ended up getting something COMPLETELY different, which made me wonder if he was “testing” me.)

1 Thumbs
627
VOTES