Ersatz-Guile Dysfunction

(I work for a bank’s fraud claims department.)

Caller: “I did not do this transaction from [male enhancement supplements company].”

Me: “Sir, I see that the merchant was able to verify your name, full address, and card CVV. Is there anyone else who has access to your card?”

Caller: “This is fraud! I don’t even know who the f*** they are!”

Me: “I understand, but if they have your address, most likely the product was shipped to you.”

Caller: “D*** it. I did it, okay? IT DIDN’T WORK!”

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