Ersatz-Guile Dysfunction
(I work for a bank’s fraud claims department.)
Caller: “I did not do this transaction from [male enhancement supplements company].”
Me: “Sir, I see that the merchant was able to verify your name, full address, and card CVV. Is there anyone else who has access to your card?”
Caller: “This is fraud! I don’t even know who the f*** they are!”
Me: “I understand, but if they have your address, most likely the product was shipped to you.”
Caller: “D*** it. I did it, okay? IT DIDN’T WORK!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.