Ereading Too Much Into This

, , , | Right | February 27, 2018

Customer: “Do you sell iBooks?”

Me: “You want to download an ebook for your ereader?”

Customer: “No. I don’t know.”

Me: “Do you already own an ereader?”

Customer: “No, I just want the iBook.”

Me: “Okay, so, you have an iPad? And you’re not sure how to download books?”

Customer: “I don’t know.”

(The customer then turns to her friend and they talk to each other in another language, and it sounds like they both agree on something. Then they just turn and stare at me.)

Me: “So… You need an ereader?”

Customer: “I don’t know!”

Me: “What do you have now?”

Customer: “I don’t know!”

Me: “Okay. Um… You want to read electronic books, on a device that lets you do that, correct?”

Customer: “Yes.”

Me: “Do you already have a device that lets your read electronic books?”

Customer: “No.”

Me: “Okay, then you need an ereader.”

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