Entitlement So Large It Blocks Aisles  

, , , | Right | August 7, 2019

(One department in our store is experiencing a flood of customers so I head over to see if I can help. Before I get there, a gentleman stops me, looking for a product. Seeing that there are none on the shelf, I check our stock and see that we have more in the back. A few aisles down, a woman steps out right in front of me.)

Me: “Oh! Excuse me, ma’am.”

(I try to step around her but she steps in front of me again)

Me: “Is there something I can help you with?”

Woman: “Who was here first?”

Me: “Uh… I think we got here at the same time. Are you looking for something?”

Woman: “No. Me or that man. Who was here first?”

Me: “That gentleman approached me on my way over here, so I don’t really know.”

Woman: “It was me. I was first. I’ve been waiting, but you decided to help him first.”

Me: “Oh, I see. I’m sorry. I just have to get an item from the back room and I’ll be happy to assist you.”

Woman: *stares me down, not moving*

Me: “So… I’ll be right back.”

(Again I try to step aside and she blocks my path.)

Me: “Excuse me, ma’am.”

Woman: “How does it feel?”

Me: *getting frustrated* “How does what feel?”

Woman: “To have to wait on someone else. I’ve been waiting and you decided to help him before me. So, I’ve decided that you will help me. NOW.”

(I take a deep breath; does she not know my whole job is waiting on someone else?)

Me: “How can I help you?”

Woman: “I’m looking for this product.”

(It’s the same thing the gentleman is looking for.)

Me: “They’re in the back. I’ll go get you one.”

(I step aside just enough that I can squeeze between the woman and the shelf. I’m 5’6″ and 110 pounds and I still have to hold my breath to get through.)

Woman: “You can get me your manager, too. Your attitude is bulls***.”

(While in the back, I radio my manager and ask her to call me directly. I fill her in and she says she will meet with the woman and I can go on assisting the man. I take a different route back to the gentleman and apologize for his wait.)

Gentleman: “I saw you were with that other woman for a while. She didn’t look like a happy customer. What’s your name?”

Me: “My name is [My Name]. Again, I’m so sorry. I would have been back sooner but—”

Gentleman: “Oh, I’m not calling to complain! I’m going to let them know what really happened in case she reports you.”

(She did call, of course, because my manager wouldn’t give her a discount on the product she wanted and I was the rudest person she had ever encountered. Nothing came of it because we had both accounts and the video.)

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