Entitlement Lasts Past The Crime  

, , , , | Right | January 10, 2020

(Two of us are working the self-checkout at this multinational retail corporation. I have only been with the store a few weeks, but my coworker has been here for years, is regularly scheduled for self-check, and has eagle eyes for the thieves. Our store doesn’t yet have small scanners attached to the self-checkout scanners, so customers with large items like dry dog food or 24-packs of water must lift the entire item up to the immovable scanner. We know this is more work, so we often sweep by and offer to help the customer with items like these. My coworker sees a woman in her 40s or 50s checking out alone and offers to help her with the pack of water bottles on the bottom of her basket. The woman refuses, so just as a check, my coworker slips over to the security guard, points the customer out, and asks him to make sure and check her receipt to see that she scanned the water. Sure enough…)

Security Guard: *leading the woman back to the cashier’s register at self-checkout, where I happen to be standing* “Don’t worry, ma’am. She’ll help you check out.” *to me* “She just needs the water scanned.”

Me: “All right, thank you. Don’t worry, miss; we’ll have you out of here in no time.”

Customer: “Does he always do that?”

Me: “Do what?”

Customer: “Demand to see customer receipts!”

Me: “Well, yes, that’s actually a large part of his job.”

Customer: “Well, it’s rude! Why would he suspect me of stealing anything?”

Me: *internally* “Uh… because you were? Exactly what moral high ground do you think you have here?” *externally* “I’m sure he didn’t suspect, you, ma’am; he’s just required by the store to check a certain amount of receipts each shift, and he always checks baskets with large items like packs of water bottles, especially if they’re below the basket, because those are easily forgotten. Even us cashiers can easily forget them.”

Customer: “Well, he shouldn’t do that! Look at me! I’m clearly respectable, and I deserve to be treated better than this!”

(The customer left without lingering after receiving her receipt for the water, but godd***, you’d think she’d been wrongfully accused of stealing instead of getting caught red-handed.)

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