When Your Entitlement Gets You Shut Down

(It’s my last shift at a fast food restaurant before I leave and move to university. My shift ends at the same time we close, which is three minutes away. As it’s so late, I’m the only one serving the drive-through. The customer I’m currently serving has decided to change her order while at the window. Another car comes up to the speaker and I ask them to wait while muting my headphones. Once my current customer drives off, I turn it back on.)

Customer: “…and [Meal] with fries and large [Drink].”

Me: “I’m sorry; I was helping another customer. Could you please start over?”

Customer: “No.”

Me: “Excuse me?”

Customer: “It’s not my problem if you don’t care about your customers. I’m not repeating myself.”

Me: “Okay, I apologise for my lack of multitasking. Have a nice night.”

(I turn off the headphones and check the clock. My shift is now over, so I do a final clean up. While cleaning, I notice a car outside the window.)

Me: *opening the window* “Sorry, but we are now—”

Customer: “You lazy b****, take my order now!”

Me: “I’m sorry, but you said you weren’t going to repeat yourself, so assumed you didn’t want to order now. As I said, we are now closed.” *closes the window while she screams at me*

(I go to collect my stuff from the break room, and come out while my manager speaks to the customer who is still at the window.)

Manager: “You don’t seem to be getting it. I can’t fire her.”

Customer: “WHY THE F*** NOT?!”

Manager: “Because she has literally just finished her last shift. She no longer works here.”

Customer: “Oh, well, can I order now?”

Manager: “No.” *closes the window*

(We both laughed while the customer continued to scream. I said goodbye to everyone and sprinted to my car in case the customer saw me. The morning after, I got a text message from the manager who also ended up opening. The customer came back and demanded I be fired. He again said that I wasn’t working there anymore, after which the customer demanded free food, because she was upset she didn’t get her way. Words were said, and he doesn’t think she’ll be coming back anytime soon.)