Entitlement Bred From Good Intentions

, , , , | Right | July 17, 2018

(I’m picking up a coffee with my three-month-old daughter. I’ve noticed the woman in front has had multiple cards declined to pay for her drink. Tired, and with a hungry baby, I offer to pay for her just so I can get my coffee.)

Customer: “I don’t know why your f****** machine won’t take my cards!”

Cashier: “I’m sorry, but it’s not the machine. There’s a cash point outside if you’d like to try there.”

Customer: “No! No, that’s just not going to work! I need my coffee!”

Me: *to cashier* “Excuse me, can I pay for her order? Can I get a black tea, too, please?” *to customer* “Don’t worry. We all have days like this.”

Customer: “Fine. Hurry up, I haven’t got all g**d*** day!”

Cashier: *helpless shrug* “Thanks.”

(I get my drink and sit down to feed my daughter. Barely two minutes later, the customer looms over us.)

Customer: “ I want a cookie.”

Me: “Uh… What?”

Customer: “I wanted a cookie; you need to pay for it.” *gestures to the cash desk where the same cashier is looking embarrassed and helpless*

Me: “Uh, I’m sorry, but I’m feeding at the moment. Besides, the cashier said there’s an ATM outside; try there.”

Customer: “Don’t be such a b****. It’s only £2! Give me your card and I’ll do it myself, if you’re going to be like that!”

Me: “Seriously?! You’re going to swear at me right now whilst I’ve got my t**s out feeding my baby?! You need to back off and enjoy the coffee you never bothered thanking me for in the first place!”

Customer: “Well, there’s no need to be such a b**** about it!” *to cashier* “Aren’t you going to say something about this?!”

Cashier: “No, miss, I’d really better not. You might want to leave before you are removed.”

(The customer stormed out of the coffee shop, barging into an elderly lady in the process and spilling her drink all over the floor. Not a total loss for me, though; the cashier brought me a cookie for free!)

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