Entitlement Beyond Belief, Part 2

I have dropped my professionalism on a call only once, but in my defence, I was sick, at the end of a long day, and this caller left me confused as h***. 

A caller is enquiring about their pending online order.

Caller: “Hello. I’m being charged a shipping fee on my online order, and I can’t take it off.”

Me: “Yes, sir, the shipping fee is calculated and added automatically once you’ve provided your delivery address.”

Caller: “I don’t believe in shipping fees. Please take it off.”

Me: “Uhm… I can’t do that, sir. Shipping fees are applied to all orders.”

Caller: “But I don’t believe in shipping fees.”

Me: “I can assure you, sir, they’re real.”

Caller: “But I don’t believe in them.”

This is going around in circles, so I just say:

Me: “Sir, we are unable to remove the shipping fee. It is not a matter of belief; it is simply what the delivery company charges us to get your order from our warehouse to your home. There is nothing else I can do.”

There is an extended pause, and then the caller says:

Caller: “So [Company] discriminates against my belief system? This is good to know for my online review.”

Me: “Sir, I also can’t believe we’re having this conversation, so both of us have something new to reflect on today. Do you require any more assistance with your online shopping cart?”

Caller: “That wasn’t a very professional thing to say.”

Me: “I apologise, sir.”

Caller: “I don’t believe you’re sorry.” *Click.*

For once, he believed something that was true.

Related:
Entitlement Beyond Belief