“Entering” A Whole New World

, , , , | Right | March 2, 2018

(This happens at least twice a day at our self-serve computer, after the customer has asked for help.)

Me: “If you’re emailing it, you need to first open the Internet browser.” *points to it on the screen*

(The customer has a blank look on their face.)

Me: *pointing again* “Right there. Okay, now type in the provider of your email address.”

(The customer types in their email address in the website bar.)

Me: “No, not your full email, just the website you use to get at your email.”

(The customer types.)

Me: “Then, hit enter… Hit enter… The enter key, on the keyboard… The one that says enter.”

(The customer finds it.)

Me: “Now, click right here so you can sign in… Right here… No, left click. No, left click. Click the left button on the mouse… That’s the right button.”

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