Ensuring The Next Generation Is Just As Entitled

(I work at an apartment complex and have had this job for a little less than a year. A great deal of my job consists of being b****ed at by entitled parents, residents, or both. I have received a phone call from a mom who is angry because her son cannot move in until the middle of the month. All new students cannot move in until this date, but are required to pay for the full month because their leases are in a lump sum that is divided into equal payments.)

Me: “Ma’am, we cannot let your son move in early because we would still be preparing his room on that day.”

Mom: “No! This is not okay! No one told my son that! We should have the first month prorated because he can’t move in.”

(The lease he signed and the paperwork he initialed reiterate these points before a customer is done. I’m also pretty confident my student staff members reminded the customer of this.)

Me: “Ma’am, we can’t accommodate that. We don’t prorate because his rate would be more expensive each month after if we did that. His lease acts similar to a loan. We loan him the space, and we take payment in 12 equal instalments.”

Mom: “No! That doesn’t make any sense. I want to speak to a manager!”

Me: “I am a manager.”

Mom: “Then not you. Where’s your boss?”

(My boss recently stepped out for lunch.)

Me: “I’m the manager here right now, and I can assure you that you will get the same response from my boss.”

Mom: “I want the corporate number! What is that?!”

Me: “Yes, ma’am. Let me get that for you.”

(I give her the number.)

Mom: “What is your name? I want that, too!”

(I give her my name.)

Me: “Do you need help with anything else?”

Mom: “No!”

Me: “Okay, well, if you have any other questions, let us know. Have a good—”

Mom: “No! No! No!”

(She hung up on me. Gotta love parents and their entitled children.)