Enough To Make Your Water Boil
(I’m an on-site manager for an apartment complex. There is knocking on the door at two am.)
Me: *answering the door in my pajamas* “What’s going on, Miss [Tenant]? Is there an emergency?”
Tenant: “You need to come quickly! There is water dripping everywhere!”
Me: “Did you call the emergency pager?”
Tenant: “No! I couldn’t remember the number and you were closer! You have to come!”
(When I get to her apartment, I don’t see any water on the floor in the kitchen or bathroom.)
Me: “Ma’am, where is the leak? I’m not seeing one.”
Tenant: “The sink! There is water dripping all over!”
(I walk over and see the faucet dripping a tiny bit.)
Me: “Is this what you were talking about?”
Tenant: “Yes!”
Me: “You got me out of bed for your faucet dripping a tiny bit? Did you try twisting the knobs more?”
Tenant: “I couldn’t get it to stop and it was keeping me awake!”
(I turn the knob easily, stopping the drip.)
Me: “This is not considered an emergency. This could have easily waited until at least the morning, if not Monday, when the office is open.”
Tenant: “Well, if I couldn’t get any sleep, you shouldn’t either!”
This story is part of the American States roundup!
Question of the Week
Have you ever met a customer who thought the world revolved around them?
