Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Enough To Make Your Bloodwork Boil

| Right | January 24, 2017

(I work in the outpatient lab at a large hospital. This conversion happens multiple times a day.)

Me: “Welcome. Let’s start with your last name.”

Patient: “I’m already in your system!”

Me: “I’m sure you are, but I need to look up your account in the system.”

(Patients often assume we know who they are and their entire medical history even if they have never met us. After verifying the patient’s account we need to get information about the actual order themselves.)

Me: “And which doctor ordered your lab work?”

Patient: “I don’t know. They just told me to come get bloodwork.”

Me: “Okay, who are ‘they’?”

Patient: “I don’t know, some one from the doctor’s office.”

Me: “And which doctor’s office is that?”

Patient: “I don’t know.”

(Sometimes patients have orders in the computer already but if there are multiple doctors we can’t just guess which one they are there for.)

Me: “Do you know what they want you to get done?”

Patient: “NO, just bloodwork.”

Me: “Do you know when they ordered the labs?”

Patient: “NO, I don’t know. They just told me to come to the lab and get my blood drawn!”

Me: “Well, if you don’t know then I don’t know either.”

Patient: “…”

Question of the Week

Who is the worst person you’ve ever worked with?

I have a story to share!