Engineering Cheaper Prices For The Undeserving

, , , , , | Right | September 28, 2018

(I have worked at my store for close to three years while in college to help pay for my degree. This lady comes in to the drive-thru, and I am at the first window taking cash. I notice she has three ten-piece nuggets on her order, at four dollars each, and the twenty-piece we have is on special for five. I decide to try to explain it to her. I genuinely want to make it more affordable for her.)

Me: “Ma’am, are you interested in our twenty-piece nuggets? It’s three dollars cheaper to do that instead of the three ten-piece—”

Customer: *interrupts me* “They are going to different places.”

Me: “The twenty-piece comes in two ten-piece boxes, so the only difference is—”

Customer: *cuts over me again* “Look, I already said I wanted three ten-pieces.”

Me: “It’s going to be so much cheaper; are you sure?”

Customer: “Ring me up or get a manager.”

(At this point, the manager shows up anyway.)

Manager: “Is everything okay?”

Me: “Yes.” *takes the customers money*

Customer: *addressing manager* “This dumb high school dropout can’t even take money correctly. Is she slow? Like, in her brain?”

Me: *addressing manager* “I just told her about our twenty-piece promotion. She said she wants three ten-pieces in separate boxes, so she wouldn’t let me change it.”

Manager: *trying not to laugh, gets the nugget boxes from the grill and holds them up, and shows the customer* “Two ten-piece nuggets.”

(She holds them far apart. Then she brings them together.)

Manager: “One twenty-piece nugget. It’s three dollars cheaper. This girl is not a high school dropout; she is six credits away from her Associate’s, is on the dean’s list, and is majoring in engineering. What was your degree in?”

(My eyes were wide. I mutely handed the customer her change with her receipt. She glanced at it and asked why I didn’t change the price. My manager stepped around me and closed the window. She was easily the most difficult customer I have ever worked with.)

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