Engineering Cheaper Prices For The Undeserving

(I have worked at my store for close to three years while in college to help pay for my degree. This lady comes in to the drive-thru, and I am at the first window taking cash. I notice she has three ten-piece nuggets on her order, at four dollars each, and the twenty-piece we have is on special for five. I decide to try to explain it to her. I genuinely want to make it more affordable for her.)

Me: “Ma’am, are you interested in our twenty-piece nuggets? It’s three dollars cheaper to do that instead of the three ten-piece—”

Customer: *interrupts me* “They are going to different places.”

Me: “The twenty-piece comes in two ten-piece boxes, so the only difference is—”

Customer: *cuts over me again* “Look, I already said I wanted three ten-pieces.”

Me: “It’s going to be so much cheaper; are you sure?”

Customer: “Ring me up or get a manager.”

(At this point, the manager shows up anyway.)

Manager: “Is everything okay?”

Me: “Yes.” *takes the customers money*

Customer: *addressing manager* “This dumb high school dropout can’t even take money correctly. Is she slow? Like, in her brain?”

Me: *addressing manager* “I just told her about our twenty-piece promotion. She said she wants three ten-pieces in separate boxes, so she wouldn’t let me change it.”

Manager: *trying not to laugh, gets the nugget boxes from the grill and holds them up, and shows the customer* “Two ten-piece nuggets.”

(She holds them far apart. Then she brings them together.)

Manager: “One twenty-piece nugget. It’s three dollars cheaper. This girl is not a high school dropout; she is six credits away from her Associate’s, is on the dean’s list, and is majoring in engineering. What was your degree in?”

(My eyes were wide. I mutely handed the customer her change with her receipt. She glanced at it and asked why I didn’t change the price. My manager stepped around me and closed the window. She was easily the most difficult customer I have ever worked with.)