Enforcing The Policy Is A Badge Of Honor
(I work in a highly secure department of a large company. Due to security requirements, everyone is required to show their ID badge at all times. Failing to do so, or failing to report someone you see without a badge, is a security infraction. I am coming back to the office from lunch. As I use my badge to open the door, a pair of men in suits come in behind me, no badges showing.)
Me: “Can I see your badges, please?”
Man #1: *in a sort-of joking tone* “What if I say no?”
Me: *calmly* “Then I will call security and have you escorted off of the premises or arrested. Can I see your badges, please?”
Man #2: *laughing at the first man and pulling out his badge to show me* “Don’t be an a**, [CEO’s First Name], she’s doing exactly what she’s supposed to. It would serve you right if she did. Show her your d*** badge!”
(The first man showed me his badge, looking embarrassed. He was the CEO! And the second man was the Chief Security Officer! I’m glad I decided to be strict about enforcing the security policy!)
Question of the Week
Have you ever served a bad customer who got what they deserved?