Ends With A Degree Of Sass

, , , | Right | June 17, 2020

I work at a tire store in sales. I get an angry phone call from the father of a young lady who purchased tires for her vehicle earlier today.

Father: “My daughter was in today and was charged more for her tires than she was told over the phone.”

Me: “Oh, I’m sorry. I can look that up for you. What is her name?”

Father: “Her name is [Daughter].”

Me: “Okay, I was her salesman. It looks like she bought four tires, with an alignment, and she purchased the free replacement warranty.”

Father: “Yeah, it shows here on her receipt that you charged her $40 for this free replacement warranty.”

Me: “Yes, sir. That’s $10 per tire for a total of $40.”

Father: “But, it’s supposed to be free.”

Me: “Oh, I see, you thought the warranty was free. The warranty costs $10 dollars per tire, but if the tire is ever damaged beyond repair, it will be replaced for free.”

Father: “This is bull. False advertising! Your ad says the warranty is free!”

Me: “Sir, have you ever purchased an appliance and purchased an extended warranty to go with it? Did you get the warranty for free?”

Father: “No, but this is different. This is for tires. It makes no sense why you would charge $10 for a tire warranty.”

Me: “Well, if she never needs it, great, but if a tire blows out or something, she’ll get the tire that originally cost over $100 for nothing.” 

Father: “I have two Master’s degrees and I can’t make sense of this. It makes no sense!”

Me: “Maybe you should request a refund.”

Father: “You mean, I can get my money back for the warranty?”

Me: “Oh, yes. If you want to leave your daughter’s investment unprotected, you can certainly do that. What I meant, though, is that you should get a refund on those degrees. I’m just a high school graduate, and our warranty makes perfect sense to me.”

I hung up. He never came in for his refund.

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