End To End Service
I work in a specialized technical field that deals with police departments. Aside from equipment repairs, we also offer technical phone support. I overheard this from another technician on a support phone call.
Officer: “My equipment is not working. The display is blank.”
Tech: “Is the equipment turned on?”
Officer: “Yes, it’s turned on.”
Tech: “Is the power cord plugged in?”
Officer: “Yes.”
Tech: “Is the power cord plugged in at the other end?”
Officer: “No.”
Tech: “Plug it in.”
That had to be one of the best tech support calls I ever overheard!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
